WhatsApp for your kind of business
Your customers already message you on WhatsApp. Here is how six kinds of Indian business use Bodhinox Connect to answer those chats, take bookings and payments, and follow up without doing it all by hand.
Retail and D2C
Sell from chat, take UPI payments and ship with tracking.
The problem
Customers ask about sizes, stock and delivery on WhatsApp, then drop off while you send photos and payment details by hand.
What helps
- Store and paymentsShow products in chat, take payment by UPI, card or cash on delivery, and ship with tracking. Bookings work the same way.
- Campaigns and broadcastsSend approved templates to the right customers, track every delivery and read, and follow up with the people who did not reply.
- AI agentAn AI agent that answers customers at any hour from your own knowledge base, and hands sensitive chats to a person.
Example flow
- A customer taps a product message in chat
- They add it to the cart and pay by UPI through Razorpay
- The order is created with a GST invoice
- Shiprocket picks it up and the tracking link goes to the customer on WhatsApp
Clinics and wellness
Book appointments in chat and send reminders.
The problem
The front desk spends the day answering the same questions about timings and fees, and patients miss appointments they booked weeks ago.
What helps
- Store and paymentsShow products in chat, take payment by UPI, card or cash on delivery, and ship with tracking. Bookings work the same way.
- Flows and automationBuild chat flows visually and run automations on events, keywords and schedules. Test before you publish and see every run.
- Shared team inboxEvery WhatsApp chat from every number in one inbox. Assign, note and reply as a team, and hand over from the bot in one click.
Example flow
- A patient asks to book a visit
- A flow shows services, doctors and free slots
- The patient picks a slot and pays a booking fee if you need one
- A reminder goes out before the visit
Education and coaching
Answer admission questions and follow up with every lead.
The problem
Admission enquiries arrive at all hours, and leads go cold because nobody follows up after the first reply.
What helps
- AI agentAn AI agent that answers customers at any hour from your own knowledge base, and hands sensitive chats to a person.
- CRM, analytics and platformEvery contact with a full timeline, deal pipelines, and reports on chats, team speed, campaigns and revenue.
- Campaigns and broadcastsSend approved templates to the right customers, track every delivery and read, and follow up with the people who did not reply.
Example flow
- A parent asks about fees for a course
- The AI agent answers from your prospectus
- A WhatsApp Form collects the student's name, class and preferred batch
- The lead moves into your admissions pipeline for a counsellor to call
Real estate
Qualify enquiries and route them to the right agent.
The problem
Portal and ad leads arrive in bulk, and good buyers wait while agents sort through people who were only browsing.
What helps
- Flows and automationBuild chat flows visually and run automations on events, keywords and schedules. Test before you publish and see every run.
- Shared team inboxEvery WhatsApp chat from every number in one inbox. Assign, note and reply as a team, and hand over from the bot in one click.
- CRM, analytics and platformEvery contact with a full timeline, deal pipelines, and reports on chats, team speed, campaigns and revenue.
Example flow
- A buyer messages from a click-to-WhatsApp ad
- A flow asks for budget, location and timeline
- The chat is tagged and assigned to an agent by round-robin
- The deal is tracked on a pipeline board until the site visit
Services and appointments
Take bookings and payments without the back and forth.
The problem
Salons, repair services and consultants lose hours confirming slots, chasing payments and reminding customers.
What helps
- Store and paymentsShow products in chat, take payment by UPI, card or cash on delivery, and ship with tracking. Bookings work the same way.
- Flows and automationBuild chat flows visually and run automations on events, keywords and schedules. Test before you publish and see every run.
- AI agentAn AI agent that answers customers at any hour from your own knowledge base, and hands sensitive chats to a person.
Example flow
- A customer asks for the next free slot
- The flow offers services, staff and times
- The customer pays through a Razorpay link in chat
- Your team sees the booking in the inbox and the calendar
Restaurants and cloud kitchens
Take orders in chat and bring regulars back.
The problem
Orders come in as long messages that are easy to misread, and there is no simple way to tell regulars about a new menu.
What helps
- Store and paymentsShow products in chat, take payment by UPI, card or cash on delivery, and ship with tracking. Bookings work the same way.
- Campaigns and broadcastsSend approved templates to the right customers, track every delivery and read, and follow up with the people who did not reply.
- Shared team inboxEvery WhatsApp chat from every number in one inbox. Assign, note and reply as a team, and hand over from the bot in one click.
Example flow
- A customer opens your menu in chat and fills a cart
- They pay by UPI or choose cash on delivery
- The kitchen sees the order in the inbox
- Customers who opted in get the weekend special as a template message
Your business is not on this list?
The same inbox, flows, campaigns and store work for most businesses that talk to customers on WhatsApp. Tell us how you work and we will show you a setup that fits. You can also see every feature or compare plans.